BREAKFAST 25th May: Croissants, Coffee & cutting through Customer Complexity


Over the finest French croissants, we’ll share an exciting new proposition from TheGeniusBox and Stop.

“COMPLEX-RAY” (you’ll gather we’re not branding consultants), is a process to spot and then stop unnecessary complexity in your customer experience.

In a 4 week in and out intervention, with your people we will:

  • Identify complexity experienced by your customers
  • Where frustration experienced > value created, seek ways to stop complexity
  • Learn from world-class organisations offering the simplest experiences
  • Re-design your customer touchpoints for simplicity

During the breakfast, we’ll bring this process to life using live examples and helpful anecdotes.  We’ll also share some of the latest insights and research from our experience.


Email to secure your spot. If you cannot make the date but are interested in learning more, we’ll happily schedule a webinar with you.


When: Thursday 25th May 08:30 – 11:00

Where: L’Escargot, 48 Greek St, Soho, London W1D 4EF

Audience: 10 spaces for Heads of Customer Experience