What did 7,000 HBR readers say about bureaucracy (complexity)? And what should you do about it?

  Professor Gary Hamel and Michelle Zanini recently published the findings of a study where they asked 7,000 HBR readers for their thoughts on organisation bureaucracy.   Context For simplicity, we class “bureaucracy” and “internal complexity” as the same thing in corporate organisations. Hamel and Zanini are co-founders of the Management Innovation eXchange. They estimate 

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