Minimise complexity Business leaders are rightly concerned with how their people feel at work. And if they aren’t, they should be. The evidence is unequivocal. Better engaged people drive better service, greater productivity and higher profits1. What happens if, and when, the engagement stat dips? Usually leaders respond by asking, listening and then, more often
As organisations grow, processes, systems, management reports and the volume of meetings grow too. Some complexity is needed. Some complexity should even be embraced. Complexity allows organisations. So, what should leaders do?